Return, Refund & Exchange Policy

 

Return, Refund & Exchange
Policy


Return, Refund & Exchange Policy

Thanks for shopping at https://www.melangedolls.com

If you are not entirely satisfied with your purchase, we're here to help.


1. Returns

1.1 You have 14 calendar days to return an item from the date you received it

1.2 To be eligible for a return, your item must be unused and in the same condition that you received it.

1.3 Your item must be in the original packaging.

1.4 Your item needs to have the receipt or proof of purchase.


2. Refunds & Exchange

2.1 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

2.2 If your return is approved, we will exchange or initiate a refund to your credit card (or original method of payment) as per your request.

2.3 You will receive the credit within 14 days, depending on your card issuer's policies.

2.4 refunds will not be made on Gift Vouchers


3. Shipping

3.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.

3.2 f you receive a refund; the cost of return shipping will be deducted from your refund.

3.3 In the event of an exchange request it will be the responsibility of the customer to pay for shipping