Terms and Conditions

Terms and Conditions


1.1 This website is operated by Mélange Dolls. Throughout the document, the terms “we”, “us” and “our” refer to Mélange Dolls. This website, including all information, tools and services which is made available to you, the user, is conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 1.2 Please read these terms and conditions carefully. They apply when you buy any goods via this site. They also include terms which apply to your use of our site. Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only. These Terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services 1.3 We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

2.1 By agreeing to these Terms & Conditions, you represent that you are at least the legal age for making online transactions within your region or place of residence or that you have given consent to allow your younger dependents to access this site.

2.2 You may not use our products for any illegal or unauthorised purposes

2.3 You must not transmit any worms or viruses or any code of a destructive nature.

2.4 A breach or violation of any of these Terms will result in an immediate termination of your Services

Right to Return goods

3.1 You have the right cancel and to return goods within 14 calendar days from the date of receipt of item(s). For further information, please refer to our Return, Refund and Exchange Policy

Variations/Changes in goods/prices

4.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance, colour, texture, finish of our goods. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our website. For example, the colour tone may differ. 4.2 We will endeavour to keep our website up-to-date in terms of products and their description. However, it is our marketing strategy to update/renew the signature dress that’s worn by the dolls. Therefore, it is important to note that the dolls’ ‘signature’ dress could change utilising different fabrics, trims, design, style and or colour. The new signature dress will always be shown in the SHOP page. 4.3 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site. 4.4 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 4.5 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service

Gift Vouchers

5.1 When purchasing Gift Vouchers. You will not receive an actual certificate/document. Pdf/jpeg. The voucher as advertised on our website is for aesthetics only. You will receive a code which represents the value of the gift vouchers purchased.

5.2 Our checkout is programmed to process only one ‘coupon code’ per transaction. Therefore, you must tell us if the Gift Vouchers is for one or more people. That will enable us to send you a code for the total value purchased or multiple codes if the gift vouchers are intended for 2 or more recipients.

5.3 Gift Vouchers have an expiry date of 12 months from the date of purchase

5.4 Gift vouchers are non-refundable


6.1 A legally binding contract occurs through a process of ‘Offer’ and ‘Acceptance’

6.2 An offer is made when an order is placed by using the ordering process on our website. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Place Order” button.

6.3 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.

6.4 We are not obliged to supply any goods which are unavailable. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

6.5 There will be a binding contract only when we accept your offer by emailing you to confirm that we have despatched the goods to you. Until then we may decline to supply the goods to you without giving any reason. Nothing else that we do or say (e.g., sending the confirmation email immediately after the order) will amount to acceptance of your offer.

6.6 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

7 Customer, Comments, Review & Suggestions

7.1 Please note that if you voluntarily and freely submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to:

(a) maintain any comments in confidence;
(b) pay compensation for any comments;
(c) respond to any comments.
(d) offer financial rewards for ideas, tips or suggestions.

7.2 You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Payment and price

8.1 Payment is in advance by the means stated on our ‘Checkout page’ Despatch of the goods is subject to our receipt of full payment in cleared funds.

8.2 Our prices may change from time to time. The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included in any price shown. We may change the amount of VAT charged if the VAT rate changes unless you have paid in full for the goods by the date of the rate change.

8.3 Delivery costs are charged extra at the rate shown on our site at the time you place your order, please refer to our policy on Delivery & Shipping Information. Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

8.4 You must contact us in advance of purchase if you intend to buy 3 or more dolls.

8.5 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you do not, we will provide a full refund of any payments already made.

8.6 You must contact us immediately with full details if you dispute any payment.

8.7 If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).

9 Severability

9.1 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions

Risk and ownership

9.1 Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods or to your carrier.
9.2 You become owner of the goods after the letter of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf.

English law

10.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at Our email address is


11.1 If you have any complaints, please contact us via the contact details shown below.
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